Minneapolis, MN (PRWEB) June 29, 2009 -- Ceridian, a leader in managed human resource outsourcing solutions, announced today the release of the results of a survey on outsourcing conducted by the American Payroll Association (APA). The Ceridian-sponsored Trendline Survey was conducted in April 2009 and quantified the opinions of more that 1500 HR and payroll professionals. Some of the more interesting results involved the propensity to outsource, which continues to run very high, and respondents’ recognition of numerous outsourcing benefits.

The survey found that almost one quarter (24 percent) of those taking it were employees of companies who outsourced more today than in the past. The growing number of companies using outsourcing as a way to gain a strategic advantage in the marketplace is another indicator of the widespread recognition of its value.

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Tags: economy, recession, workplace, outsourcing, global business

Categories: The Economy

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, today announced that the Company expects President Obama’s American Recovery and Reinvestment Act to have a positive impact on the domestic outsourcing industry. A cornerstone of the package is to bring increased broadband access to rural communities throughout the U.S., which will allow Sitel and other BPO providers to recruit home-based agents from a wider geographical area.

“The home-based agent solution has gained increasing popularity in recent years,” said Amit Shankardass, chief global marketing officer at Sitel. “This unique model provides greater flexibility than traditional contact centers and allows agents to scale up quickly to manage peak call times or spikes in business. Expanding broadband internet access into rural areas will enable Sitel and other U.S.-based outsourcers to tap into an entirely new domestic market and bring new jobs to these communities.”

Sitel launched HomeShore, its propriety home-based agent offering, in July 2008 in the U.S. and Canada.

(Read the original release.)

Tags: economy, economic crisis, hr, outsourcing

Categories: The Economy

In the 2008 State of the Industry Report, ASTD Research reported on outsourcing and technology, and found a relationship between the two. In BEST Award winning organizations, outsourcing fell to 22.3% of the learning budget. Outsourcing in Benchmarking Forum organizations decreased to 23.8 percent, and overall the percentage of budget spent on external services fell from 28.1% to 25.2%. Technology-based solutions have allowed learning professionals to execute initiatives and coordinate programs in-house that may have required outside assisstance in the past. Internal learning management systems and content delivery systems have also diminished the need to outsource many tasks of the learning function.

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Tags: 2008 state of the industry report, technology, outsourcing

Categories: Research