It seems we use "over the top" language all too frequently to communicate. Swear words or "cussing" are commonplace when it would never have been appropriate only a few years ago.
With the relaxation of business dress and e-mails sufficing for letters and notes, it would be easy to think that anger could enhance someone's credibility or that passionate language would be more persuasive.
But I'll take my lead from an expert with a remarkable business track record — Cal Turner Jr., the former CEO of Dollar General. He taught me years ago that anyone who begins a sentence with the words "I disagree" will shut down the conversation.
Whether in negotiations or in the normal course of business, using vitriol or not remaining open to all possible points of view simply won't move anyone or anything forward.
Watch yourself over the next week and see how many times you use words like "hate," "can't" or "impossible" along with any others in a similar vein.
(Read the entire article.)
Tags: workplace, behavior, relationships, communication
Categories: News