(From marketwire) -- Employee engagement in the U.S. retail sector has sunk to its lowest levels since 2009, according to a new study which claims that engagement is directly linked to customer satisfaction, staff retention and financial performance.
The Kenexa High Performance Institute -- a division of Kenexa /quotes/zigman/7247347/quotes/nls/knxa KNXA -1.62% , a global provider of business solutions for human resources -- has conducted global, evidence-based research into employee engagement for more than 25 years. Its latest report -- "The World of Retail: How Employee Engagement Can Help the Registers Ring" -- examines employee engagement trends in the retail sector since 2007 in six nations: the U.S., Brazil, China, Germany, India and the United Kingdom. The results show a marked drop in employee engagement in all six nations in 2011. Retail engagement scores in the U.S. trail only the U.K. and Germany.
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Tags: employee engagement, retail sector
Categories: News