(From Computerworld) Recent research from the Richard Ivey School of Business at the
University of Western Ontario, conducted by Associate Professor Nicole
Haggerty and recent Ivey graduate Dr. Yinglei Wang, suggests managers
pay attention to virtual competence if they want their teams to be
successful at online communication.
Virtual teams are still struggling to be effective, according to
Haggerty. "They often struggle with issues of communication, trust and
knowledge of how to use the tools in addition to the tasks they are
completing," she said.
But those who exhibit virtual competence have the skills and
knowledge they need to conduct work in virtual environments, whether
with their colleague in the cubicle next door or a global team, she
said.
A term coined by Haggerty and Wang over the course of their research
on what employees need to know in order to work effectively in virtual
settings, virtual competence consists of three skill sets that work in
tandem.
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Tags: technology, skills, soft skills, careers
Categories: News